These are the terms and conditions on which we are willing to trade with you. Any variation to these terms and conditions must be in writing and approved by us.
1. Your Acknowledgement
You acknowledge agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from this website.
All goods are supplied on these terms and conditions only. Previous dealings shall not vary or negate these terms and conditions in any respect.
2. Protecting Your Log on Details
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorized person. You agree to release and indemnify us in connection with any use (whether authorized or unauthorized) of your user name or password. We may suspend or cancel your account at any time without prior notice.
We are committed to protecting your privacy. We only use the information we collect about you to process orders and to provide a more personalized shopping experience.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address and shipping address. This allows us to process and fulfill your order and to notify you of your order status.
We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, and special offers we think you'll find valuable.
How does we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as automatic member recognition allowing you to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in a shopping basket.
We are committed to protecting your privacy. We use the information we collect on the site to make online shopping easier and to enhance your overall shopping experience.
4. Return or Exchange of Goods – please refer to our returns and exchange of goods policy
We will gladly refund or credit supplied faulty goods returned within 7 days provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorized by us, a restocking fee of up to 25% may apply.
Please note that where the plastic seal or shrink wrap of packaging is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty or defective. In this case we will help you obtain a working copy. Also "special order" goods are goods that are not in stock at the time of an order and therefore especially ordered to meet your order.
Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on us (unless faulty).
Right of refusal for the return or exchange of products is at our discretion, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.
There is no return for change of mind or circumstances.
A restocking fee of 15% within 7 days, 20% within 14 days, and 30% within 30 days will be charged on all return goods, which are not faulty. No refunds after 30 days of purchase. All discrepancies with your purchase must be notified within 24 hours.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Any incorrect, missing or damaged items received must be reported to us within 24 hours of you receiving the delivery. (Please quote the invoice number for reference).
Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer part costs.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Toner and Laser cartridges MUST have a sample of the print (NO EXCEPTIONS) or credit will be denied. Without this we are unable to process the return to the vendor of the product. Defective products must be returned in original cartons and with all original pieces, packing materials, relevant manuals and cables and accompanied by a copy of the relevant invoice. Once returned defective items will be inspected and assessed for credit. Some items will need to be sent away to various vendors for assessment and will only be credited upon approval from the vendor. NOTE: you will have to re – order for a replacement.
All claims for shortages or claims for damaged goods can only be accepted if made within 2 working days from date of delivery to you. If product has been refilled, remanufactured or tampered with in any way the claim will be rejected and sent back at the your expense.
All returns or incorrectly invoiced stock items must be returned “un –opened’ and in new condition with no writing, sticky tape or any form of labels or marking on them, or the credit will be denied. And stock returned at your expense. (NO EXCEPTIONS)
Freight on returns will not be paid for by us unless we are at fault.
All products sold by us may be covered by the manufacturers' warranty that accompanies the product. Please refer to product manuals enclosed with your purchased product. We make no additional or independent warranty. We do not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely pass through to you whatever end-user warranty the manufacturers or software publishers provide with their respective products. The policies and conditions are set by the manufactures and are varied from time to time without notice; We have no control over these products. Proof of purchase is necessary for the warranty claim.
Please Note: Due to restrictions placed upon us by the manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of invoice. Otherwise, the manufacturer's warranty process must be followed.
7. Delivery of Goods
We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only and we shall not be liable for delays.
If you fail or refuse to take delivery of the goods, then in addition to all our other rights and remedies, you shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by us as a result thereof and we, at our discretion may charge a restocking fee of up to 25% of the purchase price. Anyone at the delivery address who receives the goods will be presumed by us to be authorized to receive the goods. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged.
The goods shall be at your risk at the point of delivery. You, upon taking delivery of the goods, shall immediately examine the goods and give written notice to us of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by you.
8. Ordering Goods
Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.
We reserve the right to restrict sales to retail quantities when supplying resellers and distributors.
For each online order, you must pay: the applicable price for the relevant goods confirmed by us; and the delivery and handling fee specified on the web site at that time.
Your order and credit card details are safe and secure. All personal and credit card information provided to us is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
We aim to include up-to-date pictures of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.
9. Disclaimer of Liability
To the extent permitted by law, we will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:
- The use, copying, or display of the contents of this site.
10. Title of Goods
The goods shall remain our sole and absolute property as legal and equitable owner and you shall hold such goods as bailee only until such time as you shall have paid the full price. You shall be liable to us in respect of any loss or damage to the goods during such bailment.
The price shall be paid by you in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of us in delivering any part of the goods) on or before the payment date.
Payments must be paid in full and funds must be fully cleared prior to the title of good is passed onto the customer.
Payment options are direct deposit, PayPal, direct Internet transfer, credit card (VISA/MARSTERCARD/AMEX), bank cheque or business cheque. In addition to any other rights or remedies in the event of your default hereunder, we shall be entitled:
To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonor fees, interest at the current bank overdraft rate plus two per cent per annum from the due date for payment until payment in full;
To immediately and without notice retake possession of the goods (and for such purpose you irrevocably license us, our employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to you and thereafter recover from you any amount by which the resale price is less than the price agreed to be paid by you, together with all costs and expenses suffered or incurred by us as a result of your default;
At our sole discretion charge a restocking fee of up to 25% of the purchase price.
Please print your order or quote ID on the cheque.
We DO NOT process credit cards sent via emails or from overseas customers. Please do not call us to give us your credit card details, we will contact you once your details and the order has been confirmed. Your contact details must be verifiable (listed on white pages) and contactable on the same listed number; otherwise you'll be required to fax/scan the credit card and identification card. We do not accept third party shipping, where the goods are delivered to someone else other than the customer (if it is sent to work address, then provide company detail and contact details). Please make sure you give us correct details which will speed up the verification process.
11. Pricing Policy
All prices are in Australian dollars and ex GST until checkout. We have priced all our products at competitive prices,
ensuring customers get the best possible prices at all times. We can do any genuine price match. We also reserve the right to refuse price matching if the price is under our cost. Therefore our prices are based on Cash, Credit Card, Business Cheque, and Direct Transfer Payments. For Credit card payment an additional surcharge may applies. Please note that prices are subject to change without prior notice.
We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you.
Prices are subject to change without notice. If we request payment for increased prices, you may cancel the order by giving notice to us, which must be received within seven days of the announcement of the increase.
12. Errors and Omissions
We work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed.
13. Limitation of Liability
We shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if we have been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Subject to any applicable Commonwealth or State legislation, our liability for any such breach shall be limited, at our sole discretion, to any of the following:
Replacement of the goods or any part thereof;
Supply of equivalent goods or any part thereof;
Repair of the goods or any part thereof;
Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
The payment of the cost of having the goods or any part thereof repaired; or
Refund of the goods upon return.
14. All Sales Made in Australia
All sales shall be deemed made in Australia, regardless of your location. You agree that any dispute with us shall be brought by you exclusively in the state or federal courts situated in Australia.
15. Backorder Cancellation Policy
Please send all backorder cancellation requests to our sales email address or phone us. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.
In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.
17. Changes to Terms and Conditions
We may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time an order is placed.